Group 100
Frictionless passenger compensation.

RedAssist is an InsurTech service from RedAir, offering airlines an automated, full-service (technology, insurance, claims management & payment processing), self-service, digitally delivered passenger compensation management platform.

Group 100 (3)
Remove the friction and the costs of managing high volumes of low value claims.

RedAssist helps you to change the passenger narrative from one of complaint and dissatisfaction to one where they praise you for being proactive and avoiding adding insult to injury by removing the negativity and friction that legacy compensation processes inflict. Additionally, RedAssist can help to initiate COVID-19 cancellation compensation using parametric triggers from Travel Passport applications like IATA’s Travel Pass.

Gain a competitive advantage by being a visionary rather than a villain.

Business Insights

Finance, Customer Services, Loyalty Program and Revenue Teams all gain deeper passenger insights.

RedAssist offers a unique perspective for multiple airline departments and allows real value to be derived from the highly flexible dashboards and reports. Designed with the needs of the airline and the passenger in mind, these insights enable you to make informed decisions on financial matters and customer service.

As we emerge from the COVID-19 pandemic, we need to reduce operational losses incurred by outdated and inefficient business processes. The spotlight that COVID-19 has shone on tight operating margins and legacy processes makes solutions like RedAssist even more valuable than before to offer costs savings and business insights that make airline operations more efficient and limit revenue leakage.

Group 97 (2)
Meet & Greet

Passengers can drive straight up to the terminal- we'll meet them and securely park their car.

Lounge Access

Passengers relax in a tranquil lounge away from all the stress of the airport and enjoy a drink and a snack before they board.

Fast Track

No delays, no queue - fast-track through that airport with little stress or hassle.

Porter

Passengers can have their baggage handled by a porter on the day of their flight.

Baggage Handling

Baggage can be collected in advance of travel and custom cleared so that passengers can just turn up at the airport and sail through unencumbered.

Wellness

Handpicked offerings with brands in fitness, beauty, wellness, health-care, culinary experiences and hotels.

COVID-19

COVID-19 Testing as a Service: Full-service testing facilities including test kits and qualified personnel to issue “fit to fly” certification.

COVID-19 Insurance: Airline insurance for COVID-19 covering passengers when they’re travelling, including quarantine hotel and medical cost coverage, etc..

Ground Services

Getting to, through and from the airport… in style and safety.

Business travellers especially have mastered the art of economical packing and leaving the timing of arrival to military precision perfection. Others favour arriving early and enjoying the experience of shopping or having something to eat and drink before a flight. Others still are in transit and are simply making the best of their time while waiting for onward flights, often browsing the delights available in the myriad of shops, bars, restaurants and wellness facilities.

Whatever their preference, RedAir’s selection of travel services offers your passengers choice and convenience in their travel experience, at the same time affording you vital, additional income with no operational overheads.

Ground Services

Getting to, through and from the airport… in style and safety.

Business travellers especially have mastered the art of economical packing and leaving the timing of arrival to military precision perfection. Others favour arriving early and enjoying the experience of shopping or having something to eat and drink before a flight. Others still are in transit and are simply making the best of their time while waiting for onward flights, often browsing the delights available in the myriad of shops, bars, restaurants and wellness facilities.

Whatever their preference, RedAir’s selection of travel services offers your passengers choice and convenience in their travel experience, at the same time affording you vital, additional income with no operational overheads.

Meet & Greet

Passengers can drive straight up to the terminal- we'll meet them and securely park their car.

Lounge Access

Passengers relax in a tranquil lounge away from all the stress of the airport and enjoy a drink and a snack before they board.

Baggage Handling

Passengers can drive straight up to the terminal- we'll meet them and securely park their car.

COVID-19

COVID-19 Testing as a Service: Full-service testing facilities including test kits and qualified personnel to issue “fit to fly” certification.

COVID-19 Insurance: Airline insurance for COVID-19 covering passengers when they’re travelling, including quarantine hotel and medical cost coverage, etc..

Fast Track

No delays, no queue - fast-track through that airport with little stress or hassle.

Porter

Passengers can have their baggage handled by a porter on the day of their flight.

Visa Services

No delays, no queue - fast-track through that airport with little stress or hassle.

Wellness

Handpicked offerings with brands in fitness, beauty, wellness, health-care, culinary experiences and hotels.

Positive Change

Removing administration resources and reducing financial volatility.

Delaying compensation payments to passengers only serves to further annoy them and to add insult to injury. That’s hardly a recipe for great customer satisfaction – a situation that they’re all too likely to post on social media for all to read about.

RedAssist offers airlines the chance to:​

Automate legacy, manually-driven Customer Service and Back Office claim and compensation processes, thereby reducing timescales and costs to process “high volume, low value” passenger claims and payments
Remove the financial “bottom-line” burden on the airline – transferring liability into the reinsurance market
Surprise and delight passengers and change their experience and the resulting social media narrative
Flatten financial volatility by providing a fixed service charge
Remove negative PR and friction when delays occur
Ensure regulatory compliance & transparently evidence it
Remove the stress from Flight and Cabin Crew in delay situations and reduce staff churn/training costs
Remove the legal costs of dealing with “ambulance chasing” law firms

RedAssist offers airlines the chance to:​

Automate legacy, manually-driven Customer Service and Back Office claim and compensation processes, thereby reducing timescales and costs to process “high volume, low value” passenger claims and payments
Remove the financial “bottom-line” burden on the airline – transferring liability into the reinsurance market
Surprise and delight passengers and change their experience and the resulting social media narrative
Flatten financial volatility by providing a fixed service charge
Remove negative PR and friction when delays occur
Ensure regulatory compliance & transparently evidence it
Remove the stress from Flight and Cabin Crew in delay situations and reduce staff churn/training costs
Remove the legal costs of dealing with “ambulance chasing” law firms
Group 22 (1)

These positive impacts to you, the airline, and your passengers, are significantly beneficial. As we emerge from the global COVID-19 pandemic, airlines need to find ways to achieve operational efficiencies and to reduce costs. Passengers want to see extra safety measures being taken and to know that when things go wrong (as they still will) the airline has taken steps to make the process as simple and quick as possible.

Regulators tend only to get drawn into dispute situations when the passenger feels that the airline isn’t listening and that there’s nowhere else to go. Typically, they’re not geared up to act as a complaints facility and so escalation often results in further delay and frustration. What makes it worse for the regulator is that they have no commercial gain from helping out – they’re simply the mediator or enforcer.

RedAssist delivers real and immediate value to airlines who want to make a positive change in the way they manage high volumes of low value claims and payments.

Group 101 (1)
Group 22 (1)
Group 102 (1)
redpay
Our flight & cabin crew “Per Diem” expenses card.

As an airline, you can easily manage individual accounts via our online dashboard, providing complete control, flexibility and convenience to your entire crew.

With standby crew often receiving the wrong payments, a paper trail ensues that can cost an airline dearly over the year. Our solution to this is based on a MasterCard solution from EQUALS and provides a CHIP & PIN card plus an online app to manage the account.

Card designs can be customised by the airline to incorporate their brand and livery colours.

FAQ’s

Explore our frequently asked questions.

It’s not the Colonel’s secret sauce recipe but these FAQs might help answer some of your initial questions – contact us to discuss your requirements in more detail

RedAssist is a full-service (providing all the required elements of technology, insurance, claims management and payments processing) passenger compensation service for airlines. With a secure and scalable foundation built on private blockchain technology, we’re an InsurTech business plus we have a strong industry background in insurance and payment technologies/services too.

Key features:

  • Airline-wide compensation cover for all passengers
  • Fixed service charge reduces financial volatility
  • Automated claims and payment management enhances Operational Efficiency and reduces Back Office administration costs
  • Transfers liability from the airline, moving it onto (re)insurance provider
  • Improves customer experience, reduces friction and negative press/social media

RedAssist monitors the flight status and when a flight delay event happens, it triggers a compensation payment without any passenger or airline intervention. In short, no claim form is needed and therefore no delay in payment is introduced. Alternatively, we can drive passengers to make a claim via a simple online process – it’s up to the airline whether it automatically pays or simply automates the process of claiming and paying.

Most importantly, it provides the passenger with an experience that is almost the total opposite of the seriously slow and frustrating process that most airlines still insist that passengers endure today (which is why passengers take to social media instead and just complain about how bad the airline is). Removing friction also reduces staff “churn”.

Traditionally, airlines offer passengers third party travel insurance products (often white-labelled / branded by the airline – this adds regulatory pressure to the airline as they’re now an Authorised Representative of the insurance company) but few passengers buy it. Under these old-fashioned schemes, when passengers suffer a delay, theyhave to fill in claim forms and wait for compensation. While they’re waiting, they’re telling friends, family and (social media) followers all
about their bad experience with your airline. Airlines often have to pay compensation from their own profits and so they deliberately delay making payment.

RedAssist is dramatically different to outdated B2C services.

RedAssist is designed to cover 100% of your passengers and transfers 100% of your liability through us and into the reinsurance market via our partners (Aon Reinsurance Brokers and their reinsurance partners). It enables automated claims and payment processing of compensation plus it removes the “bottom line” cashflow impact of the airline having to pay from its own pocket.

Yes.

RedAssist is a highly configurable service that allows you to set the time before payment and also the amount. It can be the same for all passengers or specific to class of ticket. It’s effectively an ex gratiapayment that you control. If you want RedAssist to pay out on departure delay versus arrival delay, you can do that too. And, of course, we can build it around EU261/2004 and/or any other local/regional/international passenger charters and/or regulatory frameworks too.

Yes. Our motto is “Making things right, when things go wrong!

We know that passengers don’t care why they’re late – only that they are. So, whatever causes the delay, we’ll pay. No excuses and no exclusions, only a better passenger experience.

The only event that we don’t cover in relation to cancellations is a pandemic event like COVID-19. Terrorism and “Act of God” events are covered though, unlike almost all B2C products which exclude these under force majeure

If a delay occurs, then they only need to complete a simple process on the airline website (it’s only a few clicks and a few minutes of their time) to confirm their details and then they’ll receive their compensation immediately. Nothing more than that.

This process can be fully automated if preferred.

Most outdated B2C services take weeks or even months before the passenger gets to see any compensation – that’s not what your passengers want or need.

For us, it’s all about ICE – Immediacy, Convenience and Experience!